What Happens on Delivery Day
Our crew arrives within the one-hour delivery window you chose, sets everything up on the spot you have cleared, and comes back in your pickup window to take it away. Have a flat space ready, an outlet nearby for a bounce house and a clear way in.
At a glance
Most of delivery day is settled at checkout: your windows, the site and the way in. On the day, the crew needs a clear spot and a clear path.
- Arrival: within your one-hour window, or at an exact time if you added it ($100).
- Ready: a flat, cleared spot, an outlet for a bounce house, the gate open and pets inside.
- Surfaces: level grass, artificial turf, concrete (with sandbags) or sand.
- Pickup: same-day pickup is standard, and next-day pickup costs nothing extra.
Before the day
- Your windows. You choose a one-hour delivery window and a pickup window at checkout; your confirmation email lists them.
- The site. Checkout asks what kind of place it is and about the surface, stairs and slope, so the crew brings the right equipment. Parks and venues are same-day delivery and pickup.
- Not sure it fits? Email a photo and rough measurements of the spot to Hello@bayareakidsrentals.com.
What to have ready
- A flat, cleared spot. A castle bounce house needs about 13 × 13 ft cleared, a Kingdom Combo about 17 × 15 ft with 14 ft of clear height, and soft play from 15 × 12 ft. Move toys, furniture and anything sharp.
- Clear sky above a bounce house. No low branches, wires or eaves. CPSC advises keeping bounce houses away from tree branches, power lines and fences.
- An outlet for a bounce house. The blower runs from one standard outlet for the whole party. Soft play and ball pits need no power.
- A clear way in. Gate unlocked, path clear, pets inside, and someone to show the crew the spot.
Have a date in mind?
See what’s free for your party date, live, and book online in a few minutes. Delivery, setup and pickup included.
Where the crew can set up
Level grass, artificial turf, concrete or sand. On concrete or pavers we weight a bounce house down with sandbags instead of staking it. Our bounce houses are designed for outdoor use; soft play, ball pits, slides and tables set up indoors too. The space guide lists every piece.
If it’s windy or wet
Tell us before the crew leaves the warehouse and there is no cancellation fee: move the party to a new date, or keep your payment as an in-house credit. Once the crew has arrived and set up, the rental is charged in full.
The US CPSC advises against using a bounce house when it is windy (CPSC); how windy is too windy explains its guidance, and rainy-day rentals lists what sets up indoors.
Pickup
The crew comes back within your pickup window to take everything down. Same-day pickup is standard, and next-day pickup costs nothing extra. At parks and venues, pickup is the same day.
Picking up tables and chairs yourself instead? Customer pickup is for tables and chairs only: pick up on Friday and bring it back on Sunday, between 9:00am and 6:00pm.
Good to know
Frequently asked questions
What time will the crew arrive?
Within the one-hour delivery window you chose at checkout. If you need an exact time, the exact-time option is $100.
Can you set up a bounce house on concrete?
Yes. On concrete or pavers we weight it down with sandbags instead of staking it.
Does a bounce house need power?
Yes, one standard outlet near the spot for the blower, for the whole party. Soft play and ball pits need none.
Can you pick up the next day?
Yes, at no extra charge, if you choose next-day pickup when you book. At parks and venues pickup is the same day.
What if the weather is bad?
Tell us before the crew leaves the warehouse and there is no cancellation fee. Once the crew has set up, the rental is charged in full.
Keep planning
Ready to check your date?
See what’s free for your party date, live, and book online in a few minutes. Delivery, setup and pickup included.